FAQs
Find answers to common questions about eSIM, plans, and installation.
An eSIM (embedded SIM) is a digital SIM card built directly into your phone. Instead of swapping a physical card, you install it digitally in minutes, no hardware, no store visit required.
A regular SIM is a physical card tied to one carrier. An eSIM is built into your device and lets you switch carrier profiles digitally, no touching hardware, no waiting for a card in the mail.
No. Maya runs alongside your existing SIM. Your home number, carrier plan, and everything else stay exactly as they are.
Most modern iPhones and Android devices support eSIM. The quickest way to confirm is to run the compatibility check in the Maya app; it takes seconds and gives you a definitive answer for your specific device, or check here eSIM Compatible Devices.
Yes. Your device must be carrier-unlocked to use Maya. A locked phone is tied to a specific carrier and won’t accept a second eSIM profile from another provider. If you’re not sure whether your phone is unlocked, check with your current carrier or contact Maya support, and we’ll help you figure it out.
